{"id":992675,"date":"2026-11-12T17:32:14","date_gmt":"2026-11-12T15:32:14","guid":{"rendered":"https:\/\/www.cpakudos.gr\/cpa-kudos-greece-attends-european-conference-on-consumer-protection-and-artificial-intelligence-in-rome\/"},"modified":"2026-11-12T17:43:53","modified_gmt":"2026-11-12T15:43:53","slug":"cpa-kudos-greece-attends-european-conference-on-consumer-protection-and-artificial-intelligence-in-rome","status":"publish","type":"post","link":"https:\/\/www.cpakudos.gr\/en\/cpa-kudos-greece-attends-european-conference-on-consumer-protection-and-artificial-intelligence-in-rome\/","title":{"rendered":"CPA Kudos Greece Attends European Conference on Consumer Protection and Artificial Intelligence in Rome"},"content":{"rendered":"
\n

\u03a3\u03c4\u03bf \u03b5\u03c0\u03af\u03ba\u03b5\u03bd\u03c4\u03c1\u03bf \u03c4\u03c9\u03bd \u0395\u03c5\u03c1\u03c9\u03c0\u03b1\u03ca\u03ba\u03ce\u03bd \u0395\u03c0\u03bf\u03c0\u03c4\u03b9\u03ba\u03ce\u03bd \u0391\u03c1\u03c7\u03ce\u03bd \u03b7 \u03b1\u03c3\u03c6\u03ac\u03bb\u03b5\u03b9\u03b1 \u03c4\u03c9\u03bd \u03c7\u03c1\u03b7\u03bc\u03b1\u03c4\u03bf\u03c0\u03b9\u03c3\u03c4\u03c9\u03c4\u03b9\u03ba\u03ce\u03bd \u03c3\u03c5\u03bd\u03b1\u03bb\u03bb\u03b1\u03b3\u03ce\u03bd, \u03b7 \u03c0\u03c1\u03bf\u03c3\u03c4\u03b1\u03c3\u03af\u03b1 \u03c4\u03c9\u03bd \u03ba\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03ce\u03bd \u03ba\u03b1\u03b9 \u03b7 \u03c4\u03b5\u03c7\u03bd\u03b7\u03c4\u03ae \u03bd\u03bf\u03b7\u03bc\u03bf\u03c3\u03cd\u03bd\u03b7<\/strong>.<\/p>\n\n

Key messages on consumer protection, access to financial services and emerging challenges in the digital economy were highlighted at the 13th Joint ESAs Consumer Protection Day in Rome.<\/p>\n\n

Strengthening consumer confidence, protecting individuals against financial fraud, ensuring effective complaints handling and promoting the responsible use of artificial intelligence were among the key topics discussed at the 13th Joint ESAs Consumer Protection Day, held on 4 November 2026 in Rome, Italy.<\/p>\n\n

The event brought together the European Banking Authority (EBA), the European Insurance and Occupational Pensions Authority (EIOPA), the European Securities and Markets Authority (ESMA) and the Bank of Italy.<\/p>\n\n

The central theme was \u201cEnsuring fair access, better consumer outcomes and responsible innovation in a changing financial landscape.\u201d<\/p>\n\n

Representing CPA Kudos Greece, Dimitris Dimitriou, CEO & Founder, and Eirini Tsesmeli, Partner, Accounting, Tax & Advisory, attended the event, following discussions on the evolving challenges facing financial markets, consumer protection and the responsible adoption of artificial intelligence.<\/p>\n\n

CPA Kudos Greece’s attendance reflects the firm’s ongoing interest in European developments relating to financial transparency, regulatory compliance and corporate governance.<\/p>\n\n

Trust and Security as Foundations for Financial Innovation<\/strong><\/h2>\n\n

The first panel addressed barriers to accessing financial services, the risks associated with emerging forms of fraud and the need for more effective consumer protection.<\/p>\n\n

Isabelle Buscke, Secretary General of Finance Watch, emphasised the importance of simple, understandable and affordable financial products, highlighting the risks posed by misleading digital practices and the promotion of investment products through social media.<\/p>\n\n

Nina Schindler, Chief Executive Officer of the European Association of Co-operative Banks, focused on the importance of cooperation between banks, supervisory authorities and other stakeholders in preventing fraud and strengthening consumer confidence.<\/p>\n\n

Pedro Duarte Neves, former Deputy Governor of the Bank of Portugal, highlighted the importance of financial education, public awareness and stronger mechanisms for preventing and reporting fraudulent activities.<\/p>\n\n

A central message from the discussion was that innovation does not eliminate risk. Instead, it requires effective mechanisms for the early identification, prevention and management of emerging threats.<\/p>\n\n

Transparency and Effective Consumer Redress<\/strong><\/h2>\n\n

The second panel focused on financial product design and the importance of effectively addressing issues arising after products and services have been sold.<\/p>\n\n

Liam Sloyan, Ireland’s Financial Services and Pensions Ombudsman, discussed the importance of timely complaints handling and ensuring that consumers fully understand contractual terms and product characteristics.<\/p>\n\n

Agust\u00edn Reyna, Director General of the European Consumer Organisation (BEUC), highlighted the need to simplify financial products, improve their comparability and provide proactive consumer redress when problematic practices are identified.<\/p>\n\n

Laura van Geest, Chair of the Dutch Authority for the Financial Markets, emphasised the responsibility of financial institutions to identify problems at an early stage and maintain customer confidence.<\/p>\n\n

Pauline Leclerc-Glorieux, Chief Executive Officer of BNP Paribas Cardif, also participated in the discussion.<\/p>\n\n

Artificial Intelligence: New Opportunities and Significant Risks<\/strong><\/h2>\n\n

The third panel explored the growing use of artificial intelligence by consumers seeking financial information and advice.<\/p>\n\n

Magda Bianco, representing the Bank of Italy, highlighted the need to strengthen financial literacy and establish clear accountability frameworks to protect consumers.<\/p>\n\n

Aleksandra M\u0105czy\u0144ska, Executive Director of Better Finance, discussed consumer concerns regarding the reliability of artificial intelligence, particularly in relation to investment, insurance and pension decisions.<\/p>\n\n

Mark Nugent, representing Future Plan Ireland and serving as a member of the BIPAR Steering Committee, raised questions about the reliability of AI-generated information and the protection of personal data.<\/p>\n\n

Sergio Tringali, Head of Government Affairs at Revolut, presented emerging trends in the financial behaviour of younger generations, highlighting the increasing role of artificial intelligence in financial decision-making.<\/p>\n\n

According to notes from his presentation, research findings included figures of 72% relating to the 18\u201332 age group, 6% concerning the use of digital tools, 7% relating to financial advisers and 20% concerning the use of news media as a source of information. The precise definitions and context of these indicators remain subject to verification against the original research publication.<\/p>\n\n

Implications for Greek Businesses<\/strong><\/h2>\n\n

These European developments are particularly relevant to Greek professionals and small and medium-sized enterprises (SMEs), which are increasingly adopting digital banking services, electronic payments and new financial management tools.<\/p>\n\n

Protection against online fraud, transparency in financial products and access to secure and reliable financial services are important factors in supporting business development.<\/p>\n\n

For professional chambers of commerce, providing businesses with reliable information, strengthening financial literacy and promoting the safe adoption of technology are matters of considerable importance.<\/p>\n\n

A key message emerging from the discussions was that innovation should serve consumers and the real economy by fostering security, transparency and trust.<\/p>\n\n

Conclusions: Security and Trust as Foundations for Financial Development<\/strong><\/h2>\n\n

The discussions at the 13th Joint ESAs Consumer Protection Day highlighted that the development of financial services and the adoption of emerging technologies must be accompanied by meaningful consumer protection, effective supervision and improved financial literacy.<\/p>\n\n

A common theme throughout the event was the importance of creating an environment in which consumers and investors feel secure, understand the risks involved and are able to make informed financial decisions.<\/p>\n\n

Cooperation between European and national supervisory authorities, banks, insurance companies and consumer protection organisations is particularly important in promoting transparency, preventing fraud and improving consumer redress mechanisms.<\/p>\n\n

For Greek businesses, these conclusions are closely linked to the need for secure access to financial services, protection of electronic transactions and the responsible use of artificial intelligence.<\/p>\n\n

The central challenge for Europe’s financial sector is not simply to innovate, but to ensure that innovation builds trust, protects consumers and delivers meaningful benefits to businesses and the wider economy.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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